Case Study

Product Knowledge Training for Improved Customer Experience

LMS based Customer Service Solution for Leading Retail Chain

The Company

Backcountry is a leading online retail company that specializes in outdoor equipment for various recreational activities like snowboarding and hiking.

Business Challenges
  • Deliver product knowledge training for Customer Service team
  • Effectively onboard and train all the employees
  • A robust LMS to streamline training processes
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What your peers had to say

If you’re in the market, and you like hands on support provided by some really great people, this is the LMS for you. And it will not break your budget.

The GnosisConnect team is professional, courteous, and on-time. I can't say enough good things about their staff; truly, they are a pleasure to work with!

GnosisConnect was able to put all of our learning management into one system. Previously this was spread across multiple channels. Our company is very customer service focused and we were beyond Impressed with GnosisConnect's customer service and support.

A great LMS backed by an excellent support team! I like that Gnosis is willing to implement new features and functions that are not included in the system out of the box.

What your peers had to say

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