Terms and Conditions of Service

Introduction

1. These general terms and conditions governing the 30-Day Free Trial and or purchase and or use of the services purchased by the customer from Infopro Learning Inc. Selecting (or flagging) the appropriate box on the acceptance and or by completing and submitting the order form that refers to this agreement, the Customer declares (1) have received a copy of the below Terms and Conditions (hereinafter then also in T & C) and or to have a copy downloaded from the website of Unlock:LEARN, (2) to have read and understood the contents, and (3) to accept the content in all parts.
2. If the customer is a legal entity different from the individual, the registrant and or subscriber of this contract certify and warrant that you have all necessary power and authority to bind such subject and its affiliates to these terms and conditions, taking all subsequent and greater responsibility in the event of declaration that does not conform to reality.
3. The website and the software, made available online associated with the Services are protected by copyright laws and international copyright treaties, as well as other intellectual property laws. Infopro Learning Inc., not allow the activation and or use of its services for the purposes of monitoring and or copying and or testing of the services provided by Unlock:LEARN, or comparative analysis commissioned by Unlock:LEARN itself. Infopro Learning Inc., therefore reserves the right to suspend the provision of the service and access to its products whenever there is even a suspicion that the verses in such hypothesis.
4. The ownership and use of the content of the courses and courses, if offered and or owned by Unlock:LEARN are covered and regulated by the laws on copyright. In particular, for the duration of enrollment in a course the customer acquires the license to use the course and the contents. In addition: a) only the owner of the customer login Unlock:LEARN can access the platform to the fruition of the course. The Customer shall then keep the data access to your login securely and prevent others from having access to your login under the rule of a good family man, b) the customer can not perform any action that may be considered reverse engineering material at its disposal provided by Infopro Learning Inc., through its platform.
5. Infopro Learning Inc., may modify and or update their T & C from time to time without notice or acceptance by the Client1. In the case of contracts providing for automatic renewal, those changes will take effect only from the first tacit renewal following the changes made in time to allow the Customer the notice within contractual time limits.

For their part, the Customer undertakes to verify the existence of any changes to the T & Cs in time to possibly terminate it under the terms stated in the contract.

1. T & C: Terms and conditions of services provided by Unlock:LEARN to the customer
2. Infopro Learning Inc., (A Compunnel Software Group company), 'affiliates or subsidiaries: Infopro Learning Inc., with registered office in 103, Morgan Lane, Suite 102, Plainsboro, NJ-08536; Telephone: +1 6096069977
3. Customer: the contracting of services Unlock:LEARN
4. SaaS: Software As A Service: means the Software As A Service, a model of the distribution of software applications based on client-server technology and entirely web based, or That does not require, beyond 'of an internet connection and a web browser, the installation of any additional software or hardware component, for the purposes of the application of the implicit function "SaaS"
5. "Cloud": a set of technologies that allow, typically in the form of a service offered to the customer, to store/save or archive or elaborate data by using hardware / software resources and virtualized distributed in the Internet.
6. "Unlock:LEARN" means the product of developed properties', developed by, maintained by Infopro Learning Inc., and subject to these Terms and Conditions of service. Unlock:LEARN SaaS and 'a platform for management, delivery and tracking of activities' and training content. Unlock:LEARN SaaS 'based on an operating exclusively online through a web browser installed on a next-generation digital device (such supported PCs, supports Apple compatible with web browsers, Smartphones).
7. Unlock:LEARN Enterprise Edition: is a custom deployment, functional in a single Tenant always on infrastructure provided by Infopro Learning Inc.
8. “Trial”: means the period of testing of the product Unlock:LEARN SaaS which has a maximum duration of time pre-established by Infopro Learning Inc.
9. “Registered Users”: means all users who are registered in the platform and in a course in the 30 days reported by the billing period. Become active, the same user can perform an unlimited number of accesses in the platform during the same billing period
10. “Subscription Plans”: means the subscription plans Unlock:LEARN SaaS
11. “Application or Platform”: understood as the single setup associated with the customer that activates Unlock:LEARN SaaS through the website www.UnlockLearn.com
12. “Plan Users”: means subscription packages based on users active
13. “Service” means Unlock:LEARN SaaS products and or services ordered by the customer through the activation of a trial Unlock:LEARN SaaS, or through a dedicated order
14. “Customer Data”: means digital data and information provided by the customer for the purchase and or operation of this service Unlock:LEARN SaaS
15. “Customer Content”: understood as digital content ownership 'of the customer who uses the services on Unlock:LEARN SaaS and that the client uses, creates or reuses within the instance Unlock:LEARN SaaS
16. “Documentation”: means the documentation of Unlock:LEARN., in terms of online user manuals, documentation and technical support aimed at training the customer on Unlock:LEARN, products made available by the staff of Infopro Learning Inc., available on the website www.UnlockLearn.com, or available on the instance of the Unlock:LEARN SaaS customer
17. “Self provisioning”: understood as a way of 'activation self-service Unlock:LEARN SaaS instantly through the website www.UnlockLearn.com
18. “Pro-rata”: understood as a proportional share (rate) calculated on the basis of a period of 12 months (365 days) or on a period of a month (31 days) in the case of variation upwards of a subscription plan.
19. “SLA”: means Service Level Agreement, means Service Level Agreement, 'the explanation of the levels of service that Infopro Learning Inc., guarantees their paying customers about the availability' of service Infopro Learning Inc., SaaS.

1. In order to use the Services, the Customer must obtain a valid Unlock:LEARN account, which can be obtained by registering on the website www.UnlockLearn.com by filling in the registration form and providing all the required information, including a valid e-mail address ("Registration Data "). The customer can then choose an account name for their web space (eg. myportalname.UnlockLearn.com) that is not already in use by another user.
2. Users are responsible for maintaining the confidentiality of account login information (username / password), and are fully responsible for all activities performed that sell on their account.
3. The user agrees to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form to the Services, and (b) maintain and promptly update the Registration Data to keep the information true, accurate, current and complete, (c) immediately inform Infopro Learning Inc., of any unauthorized use of your account or any other breach of security, and (d) exit from your account at the end of each work session.
4. Infopro Learning Inc., undertakes no obligation to verify the data provided by the Customer. However, if Infopro Learning Inc., FINDS or even just suspects that the above information is untrue, inaccurate, not current or incomplete, Infopro Learning Inc., may suspend or terminate your account and refuse any and all current or future use of the Services (or any part of them).
5. Infopro Learning Inc., can not and will not be liable for any loss or damage arising from your failure to comply with this section

1. To allow the customer to evaluate the services offered by Infopro Learning Inc., this will allow for some or all of its products to activate a free trial account (Trial) only once and for a limited period of time (specified on the website www.UnlockLearn.com or any affiliate pages), during which the customer can:
   • Import and manage users (unlimited)
   • Import existing contents owned by the client
   • Submit technical support requests through the appropriate panel of contact within the Unlock:LEARN platform
   • Purchase or Upgrade Subscription Plans
2. In the event of activation of multiple versions of the same Trial by customer or user (individual or organization), Infopro Learning Inc., reserves the right to terminate your access to all activations after the first and erase all the data recorded therein. Infopro Learning Inc., reserves, on a case by case basis and at its sole discretion, may extend the trial period the user.
3. If by the end of the trial period, if the customer does not purchase a product or any Infopro Learning Inc., products, all data, information and content uploaded by the Customer in Unlock:LEARN SaaS and any configuration made during installation Unlock:LEARN SaaS, will be cancelled and will be permanently lost.
4. Infopro Learning Inc., recommends that users who are using the trial version to make use of the tools of online manuals and documentations made available prior to making the purchase of the platform.

1. Regardless of, or when, at the end or after the trial period, users can purchase one of the plans offered by Infopro Learning Inc., for the product Unlock:LEARN SaaS. Buying a user plan involves the conversion of the platform in the free version into a platform with a fee. The plans to buy are based on the concept of the maximum number of registered users for each loop plan during the contract period, either monthly or yearly. The characteristics of the various user levels are available on the website www.UnlockLearn.com go within the platform itself, the menu dedicated to the acquisition of paid plans.
2. Payment may be made by credit card, for a monthly or annual plans in effect, or wire transfer, exclusively for the effective annual, multi-year and Enterprise plans.
3. The request for payment by bank transfer requires the emission of an invoice by Infopro Learning Inc., charged to the Customer and the Customer's acceptance of the same order form. The payment terms is the total annual cost at time of order.
4. Unless excluded under Art. 7, the Contract shall be renewed from time to time for a period of equal duration (30 days or 365 days), with payment of the relevant amount in the same manner as defined in the activation.

1. In the event of non-payment or late payment, Infopro Learning Inc., may deactivate you immediately, in whole and or in part, without notice, any outstanding payments relating to the Services or late. In particular, if we consider late or missed payments
   • via credit card, in case of failure to complete the payment process or if the transaction is suspended or dismissed,
   • by bank transfer, the amount not credited to the account of Infopro Learning Inc.
2. The continuation of unsolved for more than 15 days after its due date will result in the termination of the contract and the relative deactivation of services.
3. In the case of multiple contracts with the same customer, where the unresolved concerns, one or more of these reports will be entitled to suspend or terminate Unlock:LEARN infringement also all other possible supply contracts other than the object unsolved, disabling services purchased and or delivering work already undertaken, and holding outright any amounts already received by way of damages, unless in any case the claim for further damages.

1. Customers can deactivate the auto-renewal of the contract and the related payment plan active in their platform at any time. The management of the auto-renewal is exclusively managed by an automated platform, and is the sole responsibility of the customer, which will be solely responsible for the activation and or deactivation of that option.
2. In particular, the deactivation of the automatic renewal is done by logging in as the user having administrative rights within the Unlock:LEARN SaaS billing and choosing the corresponding function that allows you to terminate the active payment plan. The eventual cessation decided by the customer and executed through the platform Unlock:LEARN is immediately processed automatically by the system.
3. In case of a contract made with payment by credit card, the deactivation becomes effective with the expiration of the period of the validity of the contract, the period during which the customer will have the right of access to Unlock:LEARN SaaS.
4. Bank transfer or other, the cancellation must be received by Unlock:LEARN with a notice not less than 60 days from the expiry of the contract. Otherwise the same will be automatically renewed for the following year.
5. Mismanagement of the option of automatic renewal by the Client excludes the right to reimbursement of the charges made by Infopro Learning Inc.

1. As part of the contract fee (excluding the trial version) Infopro Learning Inc., is required to:
   • provide support through the email system in relation to the services purchased by the customer, at no additional cost, and according to the specifications set forth in paragraph 14.
   • use commercially reasonable efforts to make the service purchased by the customer available 24 hours a day, 7 days a week, except for: (a) scheduled maintenance, (b) urgent security updates and not budgeted or (c) causes beyond the direct control of Infopro Learning Inc. (d) due to major force beyond the control of Infopro Learning Inc., including governmental action, acts of God, floods, fires, civil insurrections, terrorist acts, strikes or other protests whether or not involving our employees.
   • provide the Services purchased in accordance with applicable laws and government measures in place.
2. Infopro Learning Inc., will not be responsible, not even in any part, for any difficulty, defect, failure, interruption or inability to access and or use of services Infopro Learning Inc., derivatives and or related to the hardware equipment and software of the customer or his internet connection, or to actions and or behavior of the Customer (or one or more of its members) which prove to be inappropriate, harmful or against the law (including copyright infringement) whether national or international.
3. Except in cases of willful misconduct and severe hit, Infopro Learning Inc., will not be liable to the Customer, who then released from all liability for any failure related and or connected to the Services and or flow to the customer. In any case, any type of compensation may not exceed an amount equal to the fee paid by the customer and collected by Infopro Learning Inc., for the Service, the sum to be understood inclusive of all incidental expenses (legal fees, stationery, Chamber of Arbitration ...).

1. Infopro Learning Inc., is committed to an administrative, physical and technical safeguards to ensure the security, confidentiality and integrity of Customer Data, and not change them unless specifically requested in writing by the customer. Infopro Learning Inc., also is committed to you and to the extent possible, to not access the Customer Data, except to the extent required for the proper delivery of services purchased, including actions to prevent technical problems (on request, for example, concomitantly with issues related to technical support).

1. The Customer warrants:
   • compliance with this Agreement on the part of its members;
   • the accuracy, quality and legality of the information provided and the way in which the data was made available by the customer to Infopro Learning Inc., in both the platform and in the interactions that took place with staff Infopro Learning Inc. In particular, the customer assumes full responsibility for the accuracy and truthfulness of the information provided to Infopro Learning Inc., and ensures that all the information provided, including any text, graphics, data, images, sounds, are lawfully available, and do not violate any law copyright, trademark, patent or other rights of third parties arising from law, contract or custom. Therefore undertakes to indemnify Infopro Learning Inc., for any claim of compensation and or damages claimed by third parties as a result of the publication of these materials.
2. The Customer agrees
   • to prevent access / unauthorized use of the Service and immediately notify Infopro Learning Inc., any possible access / unauthorized use;
   • to use the Services in compliance with the directives made by Infopro Learning Inc., and - in any case - in a manner consistent with applicable laws and regulations;
   • to make services available only to users under their own responsibility;
   • will not use the Services to store, process or transmit material illegitimately and or illegal (software or anything else potentially dangerous viral malicious) or disclose material that violates the privacy / copyright of any third party, or any other kind of material deemed inappropriate by Infopro Learning Inc.;
   • will not use the Services to store, process or transmit any malicious code;
   • not to interfere with or undermine the integrity and performance of the services or information contained in such third-party services;
   • not to make unauthorized access to the Services or related to these systems and networks.

1. The prices charged by Infopro Learning Inc., for their services are those in effect at the time of subscription, in case of renewal, automatic, of the contract, the price charged will be the one in force at the time of renewal.
2. Pricing and billing policies are subject to change at any time at the sole discretion of Infopro Learning Inc.
3. An updated version of the price list is updated and will be available on the website www.UnlockLearn.com, the customer undertakes to consult before buying and before any contract renewal. Therefore, the renewal of the contract occurred determines the acceptance of any new price charged.
4. Any consideration specified in this contract must be understood as net 30.
5. Failure to use the Customer Service purchased with no obligation to refund / reversal of the price by Infopro Learning Inc.
6. The expenses sustained by Infopro Learning Inc., for the execution of the contract (eg. Tickets, parking, housing, highways and other similar expense costs) are not included in the price and will be invoiced to final products based on the sum of the evidence, and not may exceed the maximum established daily by the Customer and specified in the Offer.

1. The different types of technical support provided by Infopro Learning Inc., and the relative timing of escape are those given in attachment A.
2. The use by the customer of the service purchased is guaranteed by Infopro Learning Inc., provided that the customer sends an email to our support team as provided on the www.UnlockLearn.com website
3. The Client acknowledges that the services purchased are subject to processes of bug fixing, software updates, or submit Minor features updates, new apps and new modules. Where this is not dependent on a firm's service (irrespective of the fact that then, because of circumstances not foreseen to occur) Infopro Learning Inc., will not be required to make any notice to the Customer. If, instead, Major upgrades are made or insertions of functions or operations or infrastructure cloud network will imply a temporary stop of the service, Infopro Learning Inc., will give the customer a notice of 24 hours, through a system generated email.
4. The technical assistance by Infopro Learning Inc.,  will be paid in the manner and within the time limits specified in the table provided in Attachment. A.

1. USE OF LOGOS, CASE HISTORY AND SCREENSHOTS
2. The Customer authorizes Infopro Learning Inc., to include in their portfolio work (brochures, technical documentation, web sites), the reference to the CUSTOMER (logo, name of the CUSTOMER, case histories and screenshots) on the project done.
3. Infopro Learning Inc., is allowed to include in its customer portfolio projects in sub-contracting, in which case the customer, through the signing of this contract, granting Infopro Learning Inc., (lifting it from any liability arising from the publication) obtained from the original buyer of the authorization the publication of names and logos in the portfolio of customers Infopro Learning Inc., (websites, brochures, business ...).

1. Infopro Learning Inc., constantly updates their applications and implements all the techniques so that they are protected from cyber-attacks and intrusions (software update, protective side code, firewall, backup, and network monitoring service). Activities such as check of the application by companies outside intrusion and certification tests are not included in the offer and must be ordered and quoted separately.
2. The Customer undertakes to keep passwords that are provided confidential and to take all security policies necessary for the security and protection of sensitive data. The personal data provided by the Customer or its representatives, or otherwise acquired as part of Unlock:LEARN SaaS, can be processed by Infopro Learning Inc., in compliance with the aforementioned law, for the institutional purposes of the company, and in particular to comply with the contractually agreed service and any ancillary equipment required and comply with the obligations imposed by laws or regulations.
3. Providing data from the Customer and the subsequent treatment by Infopro Learning Inc., is strictly functional. Execution of the contract and failure to consent will prevent the execution of the contractual agreement.
4. Infopro Learning Inc., and its partners are allowed to contact the Directors of the platform via E-Mail (For administrator shall mean any user with Administrator role and anyone who came in contact with Infopro Learning Inc., in relation to the platform itself including who has activated the service)
5. Any information collected by Infopro Learning Inc., - due largely to a specific individual - will be used solely in accordance with the procedures described above, and only for the purposes previously agreed - in accordance with what was, by law, the Customer has expressly given permission:
6. Area Sign In User and private area
7. users Newsletter
8. Proposal to content ad-hoc user
9. In handling this information, accuracy and precision are guaranteed in ensuring integrity and quality of the process. In the event of any doubt or question, you can contact Infopro Learning Inc., directly through the contact form on the website www.UnlockLearn.com.
10. Infopro Learning Inc., uses, both on sites platforms, tracking systems such as statistics, cookies, action monitoring, reporting, and more.
11. The user can ask to remove their e-mail address from our records.
12. In case of a request for cancellation of the test platform the Infopro Learning Inc., staff will simply expire the e-learning platform in question.

1. This EULA is governed by the laws of State of New York and any claim arising out of the scope of this agreement shall be held in competent court of State of New York.

Business Urgency

Business Impact

Response Times

1. Ticket Status – Support tickets go through a number of internal statuses as defined below:
   • Backlog – a new support ticket has been opened, placed on the working backlog and is queued for resolution
   • Assigned – the support ticket has been assigned to a support analyst for acknowledgement, initial review and assessment (but will remain on the working backlog)
   • In Progress – a support analyst is actively working on a support ticket
   • In Progress L3 – the support ticket requires input from one of the level-3 support teams
   • In Progress L4 – the support ticket requires input from an external supplier (level-4 support)
   • Blocked – the support ticket is temporarily blocked and cannot currently progress until the blocker is addressed
   • In Review – the support ticket is ready to be reviewed by the originator
   • Closed – the support ticket has been resolved